Position: Account Manager
Salary: up to £47,000
Hours: Full-Time
Location: Coventry
We’re supporting a growing organisation in the search for an experienced Account Manager to take ownership of key customer relationships and drive commercial performance.
This role is suited to someone who combines strong commercial insight with a customer-first mindset, confident managing complex accounts, leading teams, and identifying opportunities for growth.
What’s on offer
- 25 days annual leave plus bank holidays, with the option to purchase additional leave
- Pension contribution
- Life assurance cover
- Employee Assistance Programme providing confidential support and guidance
- Access to an employee benefits and discount platform
- Free on-site parking
Key responsibilities
You’ll take full commercial ownership of a portfolio of client accounts, ensuring strong financial performance, service delivery and long-term relationship management.
- Owning client P&L performance, ensuring pricing, margins and profitability align with financial targets
- Overseeing service delivery and operational performance, monitoring SLAs, KPIs and client satisfaction metrics
- Preparing and leading monthly and quarterly business reviews, including chairing client meetings where required
- Working closely with internal teams to support project delivery for new client onboarding or account-based initiatives
- Driving account growth through strategic planning and identifying opportunities to introduce additional solutions
- Proactively identifying risks and issues, developing mitigation plans and contingencies
- Managing and resolving escalations effectively to protect client relationships
- Leading, developing and motivating a high-performing team focused on client success
The ideal candidate for this role will have:
You’ll be an experienced account management professional with a strong commercial mindset and people leadership skills.
- Proven success in customer or key account management roles
- Experience handling escalations, resolving issues and improving client outcomes
- Strong commercial awareness with the ability to think strategically
- Excellent written and verbal communication skills
- Demonstrated leadership experience, with a track record of developing and motivating teams
- A customer-centric approach with a genuine focus on long-term relationships
- Strong project management and problem-solving capabilities
If you’d like to find out more about this opportunity and the business behind it, get in touch for a confidential conversation. Apply today by contacting Jonathan on 01733 306030 or email jonathan@coulterelite.co.uk
Coulter Elite Resourcing is an independent recruitment consultancy with a head office in Peterborough, Cambridgeshire, supplying permanent, temporary, and contract personnel from office junior through to the highest levels of management both locally and nationally. Our areas of recruitment are Commercial, FMCG, Engineering, Technical, and IT. We endeavour to reply to every application we receive, however, due to the volume of applications sometimes we are unable to do this. If you have not heard back from us within 7 days of your application, please accept our apologies that you have on this occasion been unsuccessful.