Coulter Elite Resourcing are looking for an Account Coordinator, to join one of their established clients. The role requires you to excel in enthusiasm as part of our account management team. Become the first point of contact for any issues or concerns raised whilst achieving and delivering excellence in service, by providing fast client focused solutions.
Principle role requirements
- To contact existing clients to book their Anniversary appointments with consultants in line with service levels and diary booking guidelines
- To ensure that all client service issues whether verbal or written are acknowledged in line with the complaint’s procedure
- To deliver the administrative duties for the department including rescheduling appointments
- To ensure that all client service issues are resolved in a timely manner and at all times focused on client resolution and retention
- To understand all client databases and systems in order to adequately investigate and respond to the client
- Accountability for obtaining a prompt response to client queries, service issues and requests to cancel
- Review of client service issues in order to produce an effective handover where applicable to Credit Control
- Maintenance of client profile including additional sites, change in employee information and undertaking investigations where appropriate
Skills and experience
- To ensure that all client service issues are dealt with professionally, courteously and in a timely manner
- Complete a minimum of 50 calls per day
- Daily share of monitoring of the client services inbox
- Same day responses on enquires or emails
- The aim to have a first time call resolution
- All client telephone calls to be answered in accordance with the departmental standards.
- All written client correspondence to contain clear, accurate and thorough information and meet required standards
If this Account Coordinator role sounds like you, then please forward your CV to Sophie@coulterelite.co.uk
Coulter Elite Resourcing is an independent recruitment consultancy with a head office in Peterborough, Cambridgeshire, supplying permanent, temporary, and contract personnel from office junior through to the highest levels of management both locally and nationally. Our areas of recruitment are Commercial, FMCG, Engineering, Technical, and IT. We endeavour to reply to every application we receive, however, due to the volume of applications sometimes we are unable to do this. If you have not heard back from us within 7 days of your application, please accept our apologies that you have on this occasion been unsuccessful.