Job Summary
My client is seeking a motivated and results-driven Customer Account Manager to join their dynamic team. The ideal candidate will be responsible for managing client relationships, ensuring customer satisfaction, and driving sales growth. This role requires strong leadership skills, the ability to analyse data effectively, and excellent communication abilities to foster long-term partnerships with their clients. This is a great opportunity for someone who loves to travel, once you have built great rapport with your customers, you will have the opportunity to go and meet them in person to help strengthen your relationships. This would be a maximum of 5/6 times a year.
This is an office based role in Huntingdon, PE29.
Monday-Thursday 8am-5pm, Friday working from home 8am-11.30am.
Responsibilities
- Assist customers directly to support requirements via phone and e-mail.
- Provide customers with timely and accurate price quotations, research and contact suppliers, as appropriate, review and follow-up on customer quotes and enter quotes won as customer orders.
- Quote materials and tooling, including items in stock or manufactured equipment, obtain quotations from other suppliers for non-standard materials when necessary, maintain quote records and follow-up with outstanding quotations.
- Process customer orders, including processing for shipment. Ensure customer requirements are fulfilled.
- Supply information to enable new customers to understand tooling and the usage of materials.
- Develop professional working relationships and rapport with customer contacts and sales representatives while effectively functioning as the company’s representative to firmly, professionally, and accurately communicate company policies and guidelines including product information and availability, and customer solutions based upon type of company, pricing, lead times, terms and conditions, ship dates, etc.
- Proactively communicate with customers and suppliers, provide immediate assistance to telephone enquiries and timely responses to customer e-mails while working within the policies and guidelines established by the company.
- Develop and maintain professional knowledge of company products, services, marketing collateral, and catalogues.
- Identify new business and further opportunities with existing customers to support business growth.
- Identify inactive customers, analyse past orders, and initiate customer contact to generate return business.
- Understand and comply with the sales system, process, and maintenance of the contact database.
- Communicate effectively with clients regarding product updates, promotions, and any issues that may arise.
Qualifications
- Experience in a sales or account management role, within a similar industry is desirable but not essential.
- Proficiency in Salesforce or similar CRM software is highly desirable.
- Strong leadership skills with the ability to motivate and guide team members.
- Excellent analytical skills to interpret data and make informed decisions.
- Outstanding communication skills, both verbal and written, with the ability to engage clients effectively.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.
If you are passionate about building relationships and driving success in a fast-paced environment, this may be the role for you.
If you are interested in the role, please email your CV to helen@coulterelite.co.uk with the subject line “Customer Account Manager – Huntingdon”
Coulter Elite Resourcing is an independent recruitment consultancy with a head office in Peterborough, Cambridgeshire supplying permanent, temporary and contract personnel from office junior through to the highest levels of management both locally and nationally. Our area of recruitment are Commercial, FMCG, Engineering, Technical and IT