Customer Service Advisor
Hinckley
£22,000 – £24,000
Are you an experienced Customer Service Advisor looking for the next step up in your career?
We are looking to recruit a Customer Service Advisor to work for our well established and market leading client based in Hinckley.
You will be responsible for building rapport with clients over the phone dealing with cash collections in an inbound and outbound service.
The ideal candidate will have a proven track record in customer service and dealing with client issues in a fast paced environment.
Responsibilities for this Customer Service Advisor role:
- Contacting clients in relation to their overdue accounts
- Handling payment and service queries over the phone
- Provide great service in handling all enquiries and making the necessary notes
- Processing debit/credit card payments
- Complete requests for account adjustments where required
- Complete all necessary paperwork and keep the system up to date
Person specification for this Customer Service Advisor:
- Highly motivated with the ability to communicate knowledge effectively within the team
- Ability to work in a fast-paced environment
- Strong time management skills
- A consultative and friendly approach with the ability to work under pressure
This is a full-time permanent Customer Service Advisor position, working Monday to Friday 9am – 5pm. Company perks include a profit share scheme, monthly incentives AND the day off on your birthday! This is a full-time permanent Customer Service Advisor role based in Hinckley offering a salary of £24,000. If this sounds like something of interest, please apply and contact Simon Pawsey at Coulter Elite Resourcing.